Shipping policy

Last Updated: February 20, 2025

At Moon Cosmetics, we are committed to delivering your skincare products quickly and safely. Please review our shipping policy below for details on processing times, delivery options, and shipping costs.

1. Order Processing

Orders are processed within 24 hours (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking details.
We do our best to ensure timely dispatch, but delays may occur due to high order volumes or unforeseen circumstances.

2. Shipping Methods, Delivery Time & Rates

Standard Shipping: Delivery times vary based on destination.
Express Shipping: Faster delivery options may be available for select locations at an additional cost.
Free Shipping: All orders qualify for free shipping, with no minimum purchase required.
Shipping times may vary based on your location and carrier policies.

3. Order Tracking

If tracking is available, you will receive a tracking number via email once your order has shipped. You can track your order on the carrier’s website.

4. Lost, Stolen, or Delayed Packages

Moon Cosmetics is not responsible for lost or stolen packages once marked as delivered by the carrier.
If your package is delayed or lost in transit, please contact the shipping provider directly or email us at Support@mooncosmo.com and we will assist you in resolving the issue.

5. Address Errors & Undeliverable Packages

Please ensure your shipping address is correct before placing an order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If a package is returned due to an incorrect address, the customer may be responsible for additional shipping fees to reship the order.

For any shipping-related inquiries, please reach out to us at Support@mooncosmo.com