Refund Policy
At Moon Cosmetics, we strive to provide high-quality skincare products that meet your expectations. Due to the nature of our products, we do not offer returns. However, if you receive a defective or damaged item, we are here to help.
Eligibility for a Refund
If you encounter any issues with your order, please contact us within 7 days of receiving your product. To process your request efficiently, include:
- Your order number
- A detailed description of the issue
- Clear photos of the defective or damaged product
Our team will review your request and, if deemed necessary, issue a refund. Please note that refunds are granted on a case-by-case basis after investigation.
Refund Process
Once approved, refunds will be processed back to the original payment method. Processing times may vary depending on your bank or payment provider.
If you have any questions or concerns, feel free to reach out. We appreciate your trust in Moon Cosmetics and are committed to ensuring your satisfaction.
